Living and doing business on the Outer Banks of North Carolina has proven to be more challenging in the past few years because of recent visitors—Florence being the most recent. The devastation caused by Florence reinforces why people trust owner Steven Keller to do what is right for their homes in their absence.
In 2005, Steven and his wife, Tammy, purchased an existing local concierge business, but it was not the model envisioned in a business plan Steven had written during classes at the University of Maryland, so he established Coastal Homeowner Services and Security Consulting LLC in Kitty Hawk, which provides security consulting services for supply-chain management companies. Keeping the “Cottage Comforts” part of the name from the business he had bought, Steven registered his dba as Cottage Comforts House Watch & Home Owner Services, which provides weekly or twice-monthly physical inspections, vendor management, alarm management, and other services for non-resident homeowners.
Steven has vast experience in law enforcement, serving in his home state of Maryland retiring in 1999 after 23 years. During his law enforcement career, he served as a supervisor in Patrol, Crime Prevention & Community Relations, Criminal Investigations, Public Information, and Research and Planning. Steven received two departmental citations and five Governor’s Crime Prevention Awards. During his career, he earned degrees in Criminal Justice (A.A.) and Management (B.S.). After he retired, Steven stayed active with the Howard County Retired Officers Association. He then transitioned in security and was in charge of worldwide security oversight of logistics and air cargo components for a security component company.
Tammy helps with the business administrative issues but has a full-time career of her own in the insurance industry. Steven and Tammy have been married for 27 years. They have a son and two grandchildren. When they’re not working, Steven and Tammy travel and spend time at the beach. Steven also enjoys playing golf.
Steven is an active NHWA member who has served on our Best Practices Committee and has attended several of the NHWA’s North American Conferences.
Cottage Comforts House Watch & Home Owner Services serves Corolla to Nags Head. Steven can be reached at (252) 261-9369 or Steve@OuterBanksHouseWatch.com. Learn more at his website, www.OuterBanksHouseWatch.com.
As always, I wish you
A little about the National Home Watch Association: The NHWA was formed in 2009 in order to establish and maintain the highest industry standards for Home Watch and absentee homeowner services throughout the United States and Canada (www.nationalhomewatchassociation.org).